FAQs

Frequently Asked Questions (FAQs)

1. How long does shipping take?

We process orders within 1–3 business days. Shipping typically takes 5–10 business days depending on your location. You’ll receive a tracking number once your order has been shipped.

2. How can I track my order?

Once your order ships, you’ll receive an email with your tracking number. You can use it anytime to track your package and see its delivery status.

3. Do you offer refunds or returns?

Yes. We offer a 30-day money-back guarantee. If you’re not satisfied with your purchase, contact us and we’ll make it right.

4. Is my payment information secure?

Absolutely. We use secure encryption and trusted payment providers to ensure your personal and payment information is fully protected.

5. Can I cancel or change my order?

Orders can be modified or canceled within 12 hours of placing them. Please contact us as soon as possible if you need changes.

6. What if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, contact us immediately with a photo, and we’ll send a replacement or issue a refund.

7. How can I contact Velurea Beauty?

Our support team is available to help you. You can contact us anytime at:

support@velureabeauty.store

We usually respond within 24 hours.

8. Why choose Velurea Beauty?

We focus on providing high-quality beauty products that deliver real results. Our goal is to make your beauty routine simple, effective, and reliable.